Returns & Exchanges
7-day exchanges
Not quite right? You can exchange an item for a different colour or another product of equal value within 7 days of delivery.
To be eligible, items must be unused, unwashed, with original tags and packaging intact.
How to request an exchange
- Email asagiristudio10@gmail.com within 7 days of delivery with your order number and the item you'd like instead.
- We will confirm and arrange a reverse pickup where available. If reverse pickup isn't serviceable at your PIN code, we'll share instructions for sending it back.
- Once we receive and check the item, we'll dispatch your exchange.
Exchanges are subject to stock. Our drops are small batch, so if your replacement is sold out we will offer store credit for the item's value.
Damaged, defective or wrong items
If your order arrives damaged, defective, or isn't what you ordered, email us within 48 hours of delivery with your order number and clear photos (an unboxing video helps a lot). We'll send a replacement at no cost or, if you prefer, a full refund.
Refunds
Apart from damaged, defective or wrong items, we do not offer refunds — only exchanges or store credit.
Approved refunds are issued to the original payment method within 5–7 business days. For Cash on Delivery orders, refunds are made by bank transfer or UPI to details you share with us. The COD handling fee is non-refundable, except when the item was damaged, defective or wrong.
Items that can't be exchanged
- Socks, for hygiene reasons (unless damaged, defective or wrong)
- Items bought on sale or with a discount code, unless damaged, defective or wrong
- Gift cards
Order cancellations
You can cancel an order before it is dispatched by emailing us. Once dispatched, it can't be cancelled, but the exchange policy above applies.